ABOUT EXPLORE STAR
People are instinctively curious and the need to explore is innate. When someone starts to learn the distances, size relationships and dynamics of other planets, nebulae, stars and galaxies by gazing directly at them through a telescope, paths to understanding our universe from a broader perspective gain greater clarity. Often an enlightening and, sometimes, euphoric feeling is experienced.
Some astronauts have reported a similar experience during spaceflight while seeing the Earth from orbit or from the Moon's surface... they call it the "Overview Effect", and it's a pretty good description of the transformation that many amateur astronomers have had.
The products and services we provide are meant to help you achieve a real transformative experience. Only you will know when it happens, but when it does, we encourage you to be resolved to share your knowledge and experience so that others can begin the journey for themselves.
So our mission is clear, and, above all else, our company is resolved to continual improvement in service, support and product reliability and design, because we know that this is what it takes. Our products, service and staff are here to nurture those who are just embarking and to create sustainability for those who are deep in their personal voyage of exploration.
This is why we have created Explore STAR. This program offers satisfaction, our exclusive fully transferrable unlimited lifetime warranty, anytime free service and repurposing product that is returned for our trade-up program.
RETURN AUTHORIZATION: MAKING IT EASY
We know that you are busy and that your time is precious. So we are working towards eliminating the hassle of obtaining an authorization to send in your product for repairs or routine service. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, eyepieces and major components. Please use this number to register your item. Once registered, you may simply visit our returns portal and enter the reason for return and the serial number. This will generate all of the required Return Merchandise Authorization (RMA) information. Simply drop it off and pick it up or provide round-trip shipping.
RMA Number Required
Prior to the return of any product or part, you must be registered as the current owner, and your RMA Number must be used. If you need help in using your RMA Number call us at 1-866-252-3811. Each returned product or part shipped to Explore Scientific must include the RMA number, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address and your phone numbers where we and/or the carrier returning your product can reach you.
Anytime Free Service
Anytime an EXPLORE SCIENTIFIC branded product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. An RMA is required for this service as well. Simply drop it off and pick it up or provide round-trip shipping, and we will provide our professional service at no charge!To make a return of a repair, for routine adjustments or for general service click here.
LIMITED WARRANTY AND EXPLORE STAR WARRANTYExplore Scientific warrants your product to be free from defects in materials and workmanship. Explore Scientific will repair or replace such product or part thereof which, upon inspection by Explore Scientific, is found to be defective in materials or workmanship. As a condition to the obligation of Explore Scientific to repair or replace such product, the product must be returned to Explore Scientific together with proof-of-purchase or product registration satisfactory to Explore Scientific. Explore Scientific products offer a Limited Warranty for 1 year, however, once registered, EXPLORE SCIENTIFIC branded products are under warranty forever as long as the product is registered within 60 days. This warranty is also transferrable from original owner to new owner as long as the product is properly transferred via registration page. Original owner may include person receiving brand new product as a gift. Warranty Periods
- Explore Scientific Branded Telescopes: Limited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
- Explore Scientific Branded Eyepieces: Limited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
- Explore Scientific Branded Non-Electronic Telescope Accessories: Limited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
- Telescopes: 90 Days or Extendable to Limited* USA One Year Warranty
- Microscopes: 90 Days or Extendable to Limited* USA One Year Warranty
- Rifle Scopes: 90 Days or Extendable to Limited* USA Five Year Warranty
- Binoculars & Spotting Scopes: 90 Days or Extendable to Limited* USA One Year Warranty
- Laser Range Finder, Cameras and Electronics: 90 Days or Extendable to Limited* USA One Year Warranty
- Third-Party Products: Warranty is provided by Third Party Manufacturers
REPURPOSING: OUR EXCLUSIVE PRODUCT TRADE-UP PROGRAMAs an owner of an EXPLORE SCIENTIFIC product, you may find that it is time to grow in your exploration and you would like to trade up for a higher performance product. This program is for EXPLORE SCIENTIFIC products purchased from authorized USA and Canadian Dealers or direct from us. If and when you are ready to trade-up, contact our Customer Service Team, and we will get this process started.