Warranty

People are instinctively curious and the need to explore is innate. When someone starts to learn the distances, size relationships, and dynamics of other planets, nebulae, stars, and galaxies as they gaze directly at them through a telescope, paths to understanding our universe from a broader perspective gains greater clarity. Often an enlightening, and sometimes euphoric feeling is experienced.

A similar experience has been reported by some astronauts during spaceflight while seeing the Earth from orbit or from the Moon's surface... they call it the "Overview Effect", and it's a pretty good description of the transformation that many amateur astronomers have had.

The products and services that we provide is meant to be used as tools to help you achieve a real transformative experience. Only you will know when it happens, but when it does, we encourage you to be resolved to share your knowledge and experience so that others can begin the journey for themselves.

So our mission is clear, and above all else, our company is resolved to continual improvement in service, support, and product reliability and design, because we know that this is what it takes. Our products, service, and staff are here to nurture those who are just embarking and to create sustainability for those who are deep in their personal voyage of exploration.

This is why we have created Explore STAR, our program for satisfaction, our exclusive fully transferrable unlimited lifetime warranty, anytime free service, and repurposing product that is returned for our trade-up program.

What our customers are saying 
“Your service personnel are absolutely a joy to
  work with, are extremely knowledgable and fair.”

ABOUT EXPLORE STAR

People are instinctively curious and the need to explore is innate. When someone starts to learn the distances, size relationships and dynamics of other planets, nebulae, stars and galaxies by gazing directly at them through a telescope, paths to understanding our universe from a broader perspective gain greater clarity. Often an enlightening and, sometimes, euphoric feeling is experienced.

Some astronauts have reported a similar experience during spaceflight while seeing the Earth from orbit or from the Moon's surface... they call it the "Overview Effect", and it's a pretty good description of the transformation that many amateur astronomers have had.

The products and services we provide are meant to help you achieve a real transformative experience. Only you will know when it happens, but when it does, we encourage you to be resolved to share your knowledge and experience so that others can begin the journey for themselves.

So our mission is clear, and, above all else, our company is resolved to continual improvement in service, support and product reliability and design, because we know that this is what it takes. Our products, service and staff are here to nurture those who are just embarking and to create sustainability for those who are deep in their personal voyage of exploration.

This is why we have created Explore STAR. This program offers satisfaction, our exclusive fully transferrable unlimited lifetime warranty, anytime free service and repurposing product that is returned for our trade-up program.

 

RETURN AUTHORIZATION: MAKING IT EASY

We know that you are busy and that your time is precious. So we are working towards eliminating the hassle of obtaining an authorization to send in your product for repairs or routine service. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, eyepieces and major components. Please use this number to register your item. Once registered, you may simply visit our returns portal and enter the reason for return and the serial number. This will generate all of the required Return Merchandise Authorization (RMA) information. Simply drop it off and pick it up or provide round-trip shipping. 

RMA Number Required 

Prior to the return of any product or part, you must be registered as the current owner, and your RMA Number must be used. If you need help in using your RMA Number call us at 1-866-252-3811. Each returned product or part shipped to Explore Scientific must include the RMA number, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address and your phone numbers where we and/or the carrier returning your product can reach you. 

Anytime Free Service 

Anytime an EXPLORE SCIENTIFIC branded product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. An RMA is required for this service as well. Simply drop it off and pick it up or provide round-trip shipping, and we will provide our professional service at no charge!

To make a return of a repair, for routine adjustments or for general service click here.

 

LIMITED WARRANTY AND EXPLORE STAR WARRANTY

Explore Scientific warrants your product to be free from defects in materials and workmanship. Explore Scientific will repair or replace such product or part thereof which, upon inspection by Explore Scientific, is found to be defective in materials or workmanship. As a condition to the obligation of Explore Scientific to repair or replace such product, the product must be returned to Explore Scientific together with proof-of-purchase or product registration satisfactory to Explore Scientific. Explore Scientific products offer a Limited Warranty for 1 year, however, once registered, EXPLORE SCIENTIFIC branded products are under warranty forever as long as the product is registered within 60 days. This warranty is also transferrable from original owner to new owner as long as the product is properly transferred via registration page. Original owner may include person receiving brand new product as a gift.  Warranty Periods
  • Explore Scientific Branded Telescopes: Limited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
  • Explore Scientific Branded EyepiecesLimited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
  • Explore Scientific Branded Non-Electronic Telescope Accessories: Limited* USA One Year Warranty, Extendable to Unlimited Lifetime Warranty
* Limited Warranty is in the USA and its territories, extended to our Transferable Unlimited Lifetime Warranty when product is registered on the available Explore Scientific Branded Products. Warranties listed below apply to the following Branded Products: Explore One, Bresser, National Geographic, EduScience
 
  • Telescopes: 90 Days or Extendable to Limited* USA One Year Warranty
  • Microscopes: 90 Days or Extendable to Limited* USA One Year Warranty
  • Rifle Scopes: 90 Days or Extendable to Limited* USA Five Year Warranty
  • Binoculars & Spotting Scopes: 90 Days or Extendable to Limited* USA One Year Warranty
  • Laser Range Finder, Cameras and Electronics: 90 Days or Extendable to Limited* USA One Year Warranty
  • Third-Party Products: Warranty is provided by Third Party Manufacturers
* Limited Warranty is in the USA and its territories, extended to our Limited USA One Year Warranty when product is registered on the Explore One, National Geographic, Bresser and EduScience branded products. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.<Explore STAR Transferrable USA Unlimited Lifetime Product Warranty for Products Purchased in the USA and Canada EXPLORE SCIENTIFIC LLC is the owner and assumes liability for all USA warranties of EXPLORE SCIENTIFIC. EXPLORE SCIENTIFIC will repair or replace the product, or part thereof, found upon inspection by EXPLORE SCIENTIFIC to be defective, provided the defective part or product is returned to EXPLORE SCIENTIFIC LLC, freight prepaid, together with proof-of-purchase or product registration satisfactory to Explore Scientific. EXPLORE SCIENTIFIC products purchased outside the United States are not included in this warranty, but are covered under separate warranties issued by authorized EXPLORE SCIENTIFIC International Distributors. Non-EXPLORE SCIENTIFIC Branded/Third-Party Products If you discover what you believe is a defective product or software from any third-party provider, please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Please note that products or software sold through the EXPLORE SCIENTIFIC Store that do not bear the EXPLORE SCIENTIFIC or BRESSER-brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. EXPLORE SCIENTIFIC's Warranties do not apply to products that are not EXPLORE SCIENTIFIC or BRESSER-branded, even if packaged or sold with EXPLORE SCIENTIFIC and/or BRESSER products. Disclaimer Any of these warranties are not valid in cases where the product has been abused or mishandled or where unauthorized repairs have been attempted or performed. Explore Scientific specifically disclaims special, indirect or consequential damages or lost profits, which may result from a breach of this warranty. Any implied warranties that cannot be disclaimed are hereby limited to a term of one year from the date of purchase by the original retail purchaser. Customer outside the US and Canada For customers living outside of the USA, who purchased their Explore Scientific product in the USA, the warranty is only valid within the USA. Customers returning a product from outside the USA for warranty repair/maintenance are responsible for all shipping-related fees to and from our facility. If you are an APO/FPO customer outside the domestic delivery area, the standard Explore Scientific Warranty Policy applies. However, you are responsible for shipping the product back to a stateside return address, plus handling, customs and inventory liability.  
PLEASE NOTE: Since you are solely responsible for the safe delivery of any product you are returning to Explore Scientific, we recommend that you insure it with your chosen carrier against loss or damage. If you discover that you have a problem with any EXPLORE SCIENTIFIC branded product, please contact EXPLORE SCIENTIFIC Customer Service at 1-866-252-3811. As long as the product is registered, your EXPLORE SCIENTIFIC product is covered under the applicable period of coverage. Please refer to the warranty information and other supporting documentation that came with your product.  To make a return of a repair, for routine adjustments or for general service click here.

REPURPOSING: OUR EXCLUSIVE PRODUCT TRADE-UP PROGRAM

As an owner of an EXPLORE SCIENTIFIC product, you may find that it is time to grow in your exploration and you would like to trade up for a higher performance product. This program is for EXPLORE SCIENTIFIC products purchased from authorized USA and Canadian Dealers or direct from us. If and when you are ready to trade-up, contact our Customer Service Team, and we will get this process started.

 

PRODUCT REGISTRATION

Explore Scientific products offer a Limited Warranty for 1 year, however, once registered, EXPLORE SCIENTIFIC branded products are under warranty forever as long as the product is registeredwithin 60 days. This warranty is also transferrable from original owner to new owner as long as the product is properly transferred via registration page. Original owner may include person receiving brand new product as a gift.This registration link below is for Explore Scientific products, which does not include the BRESSER brand products. BRESSER brand products should not be registered with this form. To register your product click here.